What are my options to shop with you?

There are 3 different ways to shop with us right now:

In-store shopping: We are located at 8965 HWY 45, Roseneath, ON, K0K-2X0 

By Phone: 249-494-5680 - Phone orders are accepted between Monday & Friday

Online shopping for pickup or delivery/shipping

I need help making my purchase. What should I do?

Please give us a call at the store. One of our skilled Budtenders will be  happy to assist you. 249-494-5680

What exactly happens after ordering?

After ordering from our online shop, our team promptly processes your order, ensuring discreet packaging and secure shipping. You'll receive updates on your order status, and it will be delivered to your designated address within 2-3 days

Do I have to provide my photo ID when online shopping?

Yes, if this is your first time shopping online with us, and you wish to have your order shipped/delivered, we must have proof you are of legal age to purchase cannabis. 

If you do no provide photo ID, we will not be able to process your order for delivery.

If you are picking up your order, it’s not necessary to send your ID. Please have your ID ready for pickup. 

How long does shipping take?

Once your order has been shipped with Canada Post, you can expect it to arrive within 1-3 days


Do you accept debit/credit card?

At this time our store remains cash only. 

If you wish to pay via e-transfer, please make an online order and choose PICKUP at checkout. Make a note in the SPECIAL NOTES section that you’d like to pay via e-transfer and we will notify you when payment has been received.  

To ensure there are no delays upon your arrival, please do not come to the store until we have texted you that payment was received. 

What should my security question be for the e-transfer?

There should be no security question on the e-transfer. If your bank prompts you to generate a question, this is an indication there may have been an error made filling in our information.  

What should I do if I receive a damaged or wrong product?

If you receive a damaged or wrong product, please contact our customer support team immediately with relevant details and supporting evidence. We will swiftly assist you in resolving the issue by either providing a replacement or initiating a return and refund process.

Can I change or cancel my order?

Yes, you can change or cancel your order by reaching out to our customer support as soon as possible. We will do our best to accommodate your request, depending on the status of your order and the specific circumstances. Our team is committed to providing excellent service and will assist you in modifying or canceling your order whenever feasible.

Can I give an alias for my online order? 

Unfortunately, no. All online orders must be in your real name, so we can cross check ID’s and payment.

If payment or ID name does not match the order name there will be delays when processing your order.